Our three pillars.
Visibility. Agility. Efficiency. We think they’re the key ingredients to a successful incident management process, and we can help you achieve them.
Our modular approach allows you to build the solution your business needs. From the service and support to the technology behind Motor Assist, our solution will help your company reach its full potential.
Greater
visibility
- Customer portals with real-time access to your data
- Optimum and bespoke dashboard reporting powered by Microsoft Power BI
- User management and permissions-based portal to manage reporting at any level
- Access to your data in a format you can manipulate at any level of granularity
Remarkable
agility
- API integration with other industry systems
- In-house configuration, allowing for modular service propositions
- Configurable schemes that enable automated workflows to differ by client
- Ability to automate and transform your claims process
- Our low-code system lets us make changes quickly and effectively without requiring developer input
Outstanding
efficiency
- A tailored, customisable and highly effective digital claims journey
- Special handling instructions provide successful delivery of services
- Robotic automation for accurate delivery of processes
- Time and event-driven task management system, ensuring effective communication channels
- Drive essential KPIs with your customised solution, including reduced downtime, lower costs and improved key-to-key times
A little more about Motor Assist.
We’re here to take the headache out of accident management and help you get where you need to be.
As part of the AX group of companies, we’ve been looking after UK motorists for over 20 years. Motor Assist allows us to combine several areas and offer an enhanced, fully modular incident management solution.
Tried and tested on our fleet, our technology-driven solutions are here to reshape the incident management industry.
Modular solutions, your way.
What do we mean by modular? Well, we believe you shouldn’t be restricted to pre-determined packages — or made to pay for things you won’t use.
That’s why, with the help of our friendly team, you can build a fully-customised solution that fits your business perfectly.
Don’t need FNOL? Your solution won’t have it. Want us to handle your repair management? We’ve got you covered. Need us to provide a full, end-to-end accident management solution? We can do that.
Motor Assist looks to inject much-needed agility and flexibility into the industry, allowing your company to operate at its full potential.
FNOL.
24/7/365 FNOL service.
White-labelled.
Immediate digital data transfer.
Fast, assured and cost-effective.
Triage and manage.
Right service, right time.
Integrated AI technology.
Transparent reporting.
Efficient and economical.
Repair management.
LCV, BEV, PHEV and HGV support.
All core sites have BSi10125 accreditation.
Pre-engineering service for cost reduction.
Fast-track pods at one-day repair sites.
Mobility solutions.
95% on-time vehicle delivery and collection.
EV for EV guarantee.
Vehicles are always under two years old.
Daily rental and courtesy vehicles.
Claims handling.
Real-time claim updates.
Specialised legal department.
Live visibility of every claim.
Dedicated point of contact.
Fleet.
Minimise downtime.
Reduce unexpected costs.
Highly configurable downtime.
Ensure efficiency.
Dealerships.
Enhanced control and visibility
White-labelled for consistency.
C-SAT data for benchmarking.
Review and audit with conversion rates.
24/7/365 FNOL service.
Insurers.
In-house 24/7 contact centre.
Open API for agile data transfer.
In-house mobility solutions.
Fully managed repair network.
Vehicle manufacturers.
Keep customers in your brand.
Guarantee a manufacturer-approved repair process.
Guarantee increase in OEM parts sales.
Extend your brand via our white-labelled solution.
Apply a digital-first, connected by default methodology.
Retail brokers.
Enhance customer retention.
Optimise claims revenue.
Reduce key-to-key time.
Full visibility with our technology.
Commercial brokers.
Maintain your reputation.
Keep your customers informed.
An end-to-end platform.
Align revenue and costs.
Switching, made easy.
We know you’ll likely already have a solution for your incident management process.
There’s always a potential cost of change, but switching to a more efficient solution is better than sticking with one that doesn’t fully work for your business.
Sticking with a legacy solution might mean you’re:
Paying for services you don’t need or use.
Unable to make fast and effective changes to your system.
Missing out on key data that could influence the way your business operates.
Not aware of better, more advanced Incident Management systems.
Ensuring a seamless transition.
So, how can we ensure a seamless transition from one solution to another?
We run a lean implementation process that gets you up and running in the fastest time possible.
Here’s what you can expect from the Motor Assist onboarding process:
We’ll gain a deep understanding of your needs and what outcome you’d like to achieve from your solution.
We’d deliver on agile project plans to meet your expectations within an agreed timeline.
Our dedicated in-house project team means the entire switching process is run operationally.
We can transform any type of data and drop it into our platform, meaning we can onboard any business onto the system.
Our low-code approach makes it quick and easy to build complex and customised solutions without requiring mass development.