Day’s Fleet, part of a family-owned motor group with a long-standing reputation in vehicle funding and fleet management solutions, has partnered with Motor Assist, the incident management specialist from AX.
The partnership has expanded to optimise the Day’s Fleet accident management programme with the goal of enhancing efficiency and continuing to improve the customer experience.
Known for its personal customer experience, the long-standing collaboration with AX ensured that Day’s Fleet’s values and professionalism would be reflected in the service delivered via Motor Assist.
Since the introduction of Motor Assist, the fleet management specialist has cemented its reputation for customer service, a vital component of its operations in what is a stressful and disruptive time for a driver following an accident.
Providing a range of services to ensure that vehicle incidents were processed as efficiently as possible, the extended remit with AX, delivered through Motor Assist, incorporated the delivery of a comprehensive, end-to-end accident management service.
“With thousands of vehicles under our management, and a growing roster of corporate and private clients, we wanted to ensure that customer outcomes exceeded the already high standards we had set ourselves,” said Caroline Lee, Operations Manager at Day’s Fleet.
The modular solution provided by Motor Assist enables Day’s Fleet to tailor the service it receives, and the multi-year agreement has already yielded significant benefits including improved efficiency and enhanced customer experience.
Mark Young, Account Director at Motor Assist, commented: “In a complex sector such as accident and claims management, a thorough understanding of your partner’s business is absolutely essential”.
Central to the proposition is the non-fault replacement vehicle hire service, ensuring that Day’s Fleet customers can return to the road with minimal disruption following an incident. As well as receiving a like-for-like replacement vehicle, it is essential to provide drivers with prompt and professional support at every step of the claims and repair process.
Caroline Lee, Operations Manager at Day’s Fleet, added: “The onboarding process was critical; it can be daunting integrating new services. But from the outset, Motor Assist ensured the implementation of its accident management processes was as seamless as possible, working closely with the Day’s Fleet sales and account management teams to integrate our customers into the service”.
The goal is to double the number of vehicles receiving Motor Assist's support by the start of 2025. But the collaborative effort has already yielded results, with a growing number of vehicles being added to the programme so that more drivers are benefitting from swift responses to claims, coordination with repair networks and the provision of real-time updates to both Day’s Fleet staff and its customers.
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