Providing replacement vehicles in a timely manner is vital in limiting the inconvenience faced by customers who've been involved in an accident.
However, dealerships supporting the repair process can often struggle to do this due to ever-increasing repair times and vehicle supply shortages.
Navigating this challenge requires an airtight relationship with a reputable credit hire provider, allowing dealerships to keep the entire repair process within their brand and boost revenue.
The challenge of providing replacement vehicles
Dealerships often face a cost conundrum when trying to provide replacement vehicles during repairs. Holding courtesy cars as temporary transport for customers is simply not possible, and even if they did, they’d incur even more risk by insuring them.
The limited availability of replacements can further compound this challenge, and suitable vehicles can often be difficult to find.
Partnering with credit hire providers can help dealerships overcome this challenge. Collaborating with a reliable and well-established credit hire company means dealerships can access a range of replacement vehicles at no expense to themselves.
Partnering with the right credit hire partner
Choosing the right provider is crucial for dealerships to promptly address the challenges of providing replacement vehicles.
So, what are the things to look for in a good credit hire partner?
- A diverse fleet of vehicles available for use
- The ability to keep customers in-brand wherever possible for loyalty and brand protection purposes
- Established processes and systems for handling insurance, maintenance and fuel requirements for replacement vehicles
- A track record of supplying replacement vehicles on time
- A ‘service-first’ attitude
- EV for EV guarantees
Offering an exceptional accident management solution will extend your brand, delight customers in their time of need, increase customer satisfaction, boost brand loyalty and retention and reduce the administrative burden on your dealership
Partnering with a reputable credit hire provider is a win-win for dealerships and customers. It ensures your dealership can provide suitable replacement vehicles without incurring any costs and allows your customers to enjoy a hassle-free repair and claim process.
Why should your dealership support the accident management process?
Providing replacement vehicles is a key part of the overall accident management process. But what's the benefit of your dealership providing it?
The accident management process gives your competitors several opportunities to take business away from your brand, so offering support with the process allows you to ensure customers are kept in a branded replacement vehicle.
Whilst your partner is managing your customers' accident, they'll keep one eye on the claim and vehicle valuation, ensuring data is collected and fed back to you. Then, in the event of total loss, you're instantly notified and the opportunity to resell a new car won't be lost.
How the right partner can guarantee customer satisfaction
Partnering with the right provider is a surefire way to boost customer satisfaction when you manage the accident process within your brand.
Ensuring customers can quickly and easily access replacement vehicles reduces inconvenience during a stressful time, allowing them to continue their usual schedule while their car is repaired.
The right provider can also offer customers flexible options on delivery or collection of the vehicle, provide in-person guidance on the vehicle and ensure they’re comfortable with the claims process and the vehicle they’ve been provided with.
Choosing the right mobility solution for you
Replacement vehicles are just one part of the repair management process. With Motor Assist, you can benefit from:
- 95% on-time vehicle delivery and collection
- EV for EV guarantee
- Daily rental and courtesy vehicles
- EValuate initiative - giving your customers the opportunity to drive an EV while their vehicle is being repaired
But we offer more than just a flexible mobility solutions package. Motor Assist lets you build your ideal incident management package so your dealership feels the benefits.
Whether it's just a mobility solution you want to provide or a 24/7/365 FNOL service, we can help.
Looking to take your dealership's service offering to the next level? Our Solution Finder allows you to build a customised incident management package to suit your exact needs and goals.
The Motor Assist Solution Finder.
At Motor Assist, we believe you shouldn’t pay for things you don’t want.
We also know that all businesses are different. That’s why our bespoke solution packages are built with each company’s needs in mind.
Our Solution Finder helps us get to know your business and exactly what you want from your incident management solution.
Then, we can build a package just for you. No secret add-ons. No paying for things you don’t need. Incident management. Just better.
Thanks for completing our Solution Finder.
You have the flexibility to design your own agile solution that corresponds with your unique business needs. If you don’t need a service, we don’t believe you should pay for it.
Want to chat to a member of the Motor Assist about your options? Book a call at a time of your choice by using the calendar below.
Based on what you’ve told us, your ideal solution looks like:
First Notification of Loss (FNOL) Processing
Benefit from a 24/7/365 FNOL service and contact centre that’s fast, assured and cost effective.
Repair network
Gain access to an experienced and high-quality repair network that includes over 200 core Tier 1 fixed site repairers across the UK as well as fast-track pods at one-day repair sites.
Repair management
Our repair management network minimises downtime for your business while providing comprehensive cost and performance data for your use.
Mobility provision
Experience benefits such as 95% on-time vehicle delivery and collection and EV for EV guarantee with our robust mobility solution.
Third-party capture
At Motor Assist™, we have a dedicated third-party intervention team backed by years of professional claims experience. Trust the experts to provide a service that protects both costs and brand reputation.
Uninsured Loss Recovery (ULR)
Focus on the things that matter while Motor Assist™ proactively pursues payments on your behalf, ensuring the best possible service for repair and loss recovery.}
