<img src="https://secure.cloud-ingenuity.com/793325.png" style="display:none;">

Incident management
Just better.

Greater visibility. Remarkable agility. Outstanding efficiency.

svg-image

Accident management needs to change.
We’re here to make that a reality.

Motor Assist technology injects agility, visibility and performance like never before.

Customer first,
digital by default.

Whether you’re a broker, insurer, commercial fleet or dealership, we understand how important effective incident management is for you. That’s why we provide adaptable incident claims management you can rely on.

smiling-woman-looking-at-computer TB-MA-Logo

Award-winning

incident management.

MA-AWARD-POPUP

Start building your ideal incident management package to find out how our industry recognised modular and end-to-end solutions can work flexibly with your business.

Incident management
without the hassle.

98k+

claims managed annually

1000+

partners

20+ years

of industry experience

98%

coverage across the uk

580+

repair partners

80%

of repairers are EV & HEV capable

A breath of fresh
air in an outdated
market.

We believe the process of end-to-end incident management has become tired and complacent. We’re here to do it better. Our tech injects agility and visibility like never before.

man-with-arms-folded

Solutions.

We know there’s never a one-size-fits-all solution. That’s why we offer an end-to-end or modular approach, so you can pick the elements that work for you and leave the ones that don’t.

 

Find your ideal solution

motor-assist-icons__dark-15

FNOL.

24/7/365 FNOL contact centre with unparalleled customer service and a digital-first strategy.

motor-assist-icons__dark-58

Triage and manage.

Optimised deployment to ensure a high-quality, efficient and economical repair route.

motor-assist-icons__dark-28

Repair management.

A vast network of accredited suppliers with cost and downtime minimisation at the forefront.

motor-assist-icons__dark-56

Mobility solutions.

Mobility solutions tailored to meet your needs via mobility provision or transport to your destination.

motor-assist-icons__dark-4

Claims handling.

A seamless, customisable customer claims journey that we’ll handle, updating you at every step.

Let's dive deeper.

We believe there’s a better way to provide incident management. A way that gives you total control and sets your business up for success.

Want to see how we’re changing the incident management industry for good?

iStock-1426460860

Who we
work with.

As a business, we strive to ensure our customers get the attention and service they deserve, and likewise, the Motor Assist account management team have given us the support we need to build the trust of our customers and continually improve and develop our services together. Mark Hammond Managing Director, TCH Leasing

Incident
management

as it should be.

It’s better with Motor Assist. Our people and technology
make bespoke requirements easy to cater for, ensuring we’re an incident management company that works for you. If you’re ready to get started or have any questions, speak to our experts.

Stay up to date.

Visit the blog
Multiple drivers stranded on M25 due to potholes
Insurers

Multiple drivers stranded on M25 due to potholes

Nearly 60 drivers were left stranded on the M25 last week after impacting a huge pothole. After waiting on the hard shoulder for up to six hours, 58 motorists were...
Electric vehicles written off less frequently than ICE cars
Insurers Mobility solutions

Electric vehicles written off less frequently than ICE cars

A new study by Cap HPI has revealed that internal combustion engine (ICE) vehicles are being written off at more than twice the rate of electric vehicles (EVs). The...
Over half of drivers ready to embrace EVs
Vehicle manufacturers Mobility solutions

Over half of drivers ready to embrace EVs

New research has revealed that 52% of UK drivers are likely to choose an electric car as their next vehicle, growing to 75% for 18-24-year-olds. The study by CA Finance...